Cancellation & Refund Policy

1. Overview

At Brightdesk, we strive to provide excellent service to all our users. This policy outlines the terms for cancellations and refunds for our subscription services.

2. Free Trial

We offer a 28-day free trial of our Pro plan. No payment is required during the trial period. You can cancel anytime during the trial without any charges. After the trial ends, you can continue using the Free plan or upgrade to Pro - we do not auto-charge.

3. Subscription Cancellation

You may cancel your subscription at any time:

• Go to Settings → Subscription in your dashboard
• Click on "Cancel Subscription"
• Your access will continue until the end of your current billing period
• After cancellation, your account will revert to the Free plan
• Your data will be retained and accessible on the Free plan (within Free plan limits)

4. Refund Policy

Monthly Subscriptions: We do not offer refunds for monthly subscriptions. You can cancel anytime, and your access will continue until the end of the billing period.

Annual Subscriptions: For annual subscriptions, you may request a refund within 14 days of purchase if you have not extensively used the service. Refunds are processed on a case-by-case basis.

Exceptional Circumstances: We may consider refunds in exceptional circumstances such as accidental duplicate payments, technical issues preventing service use, or unauthorized transactions.

5. How to Request a Refund

To request a refund:

• Email us at [email protected]
• Include your registered email address and reason for the refund request
• We will review your request and respond within 5-7 business days
• Approved refunds will be processed to the original payment method within 7-10 business days

6. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions cancelled after the 14-day refund window (for annual plans)
• Partial month usage for monthly subscriptions
• Accounts terminated due to violation of Terms of Service
• Promotional or discounted subscriptions (unless otherwise stated)

7. Plan Downgrades

If you downgrade from Pro to Free plan, the change takes effect at the end of your current billing period. No partial refunds are provided for the remaining days in your billing cycle.

8. Contact Us

If you have questions about our cancellation and refund policy, please contact us at [email protected]