Privacy Policy

1. Introduction

Welcome to Brightdesk ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Business Information: Business name, address, GST/tax numbers, logo, and signature
• Client Data: Names, contact information, and booking details of your clients
• Financial Information: Payment method details, invoice records, and transaction history
• Usage Data: Information about how you use our platform, including features accessed and time spent

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

4. Data Storage and Security

Your data is stored on secure, enterprise-grade cloud servers. We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Row Level Security (RLS) ensuring you only access your own data
• Regular security audits and monitoring
• Secure authentication with optional OAuth providers

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our platform (e.g., cloud hosting, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information

6. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Export your data in a portable format
• Opt out of marketing communications
• Request restriction of processing
• Lodge a complaint with a data protection authority

7. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies for advertising purposes. Analytics data is collected anonymously to improve our services.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time by contacting us.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected]